From June the 13th of this year 0845 telephone numbers have been made illegal, making it a legal requirement for all businesses to provide a standard rate number for all customer service enquiries. Certifying that, if your veterinary practice is using one of these telephone numbers for ‘selling goods, services or digital content to a […]
Nobody wants to be the first to say it, but Christmas is soon approaching, meaning you can start the count down until you are sitting on your sofa, full with endless helpings of turkey and doing nothing else apart from watch re-runs of classic TV shows. As amazing as that sounds, the thought of how […]
Earlier this month it was estimated that nearly half of SMEs in the UK are affected by late payments, with 15{e6dc0ce1f5f2d55dfae0d52ad2d0517dcccd33a50aebb63591eb191fe8579ab6} struggling to maintain their day-to-day operations. Averaging a total of £20,000 in outstanding payments for these businesses not receiving their invoices on time, 17{e6dc0ce1f5f2d55dfae0d52ad2d0517dcccd33a50aebb63591eb191fe8579ab6} have had to rein in on necessary spending to cover […]
Wanting to provide the best customer care to all those involved, whether it is over the phone or face-to-face is desired by every veterinary practice. However, the constant inflow of calls, along with a waiting room full to the brim with worried owners and scared pets can soon turn this reality into a dream. Cutting […]
Do you want to remain connected with your customers, whilst attracting new ones? Make sure your veterinary practice is suitably engaging with those pet owners who bring custom your way; all with the use of social media! Having an instant point-of-contact with your customers is proving to be invaluable as social media continues to progress. […]